Description
Responsibilities
- Provide waxing, facials, and body treatments.
- Provide eyelash and eyebrow services.
- Adhere to appointments in a timely manner by monitoring schedule.
- Welcome clients in a warm, friendly manner.
- Accompany clients to and from treatment rooms and thank them on departure.
- Interview clients to obtain information about contraindications.
- Examine clients’ skin to evaluate the suitability of treatments.
- Recommend suitable treatments and home care regimens.
- Inform clients about additional beauty services and offers (e.g. loyalty programs, discounts, nail services, retail products, etc.; thereby enhancing the client’s overall experience and satisfaction.
- Make detailed notes about services received.
- Handle any client complaints or concerns professionally and tactfully to address issues promptly and find satisfactory solutions to maintain a positive client relationship.
- Manage appointments and maintain records effectively and efficiently, keeping accurate client records, updating details, managing schedules, and maintaining confidentiality.
- Actively pursue daily sales goals, including retails sales.
- Apply makeup/perform makeovers and perform makeup applications for special events.
Requirements and skills
- Proven work experience as an Esthetician or similar role.
- Communicate effectively and professionally with clients.
- Develop a plan of action for clients’ care.
- Have excellent interpersonal and communication skills.
- Have excellent time management and organizational skills.
- Solve problems and multi-task.
- Provide superior customer service with each client.
- High School diploma or GED equivalent with a valid Esthetician’s license.
- Experience as a nail technician is a plus.
Amenities
- Benefits
- Flexible Schedule
- Kitchen
- Laundry
- Reception
- Retail Commission
- Staff/Back Room