When to Part Ways with a Non-Performing Employee?
If you are reading this thinking of someone… that is a sign. As a salon owner or manager, it’s never an easy decision to let go of a stylist who’s causing problems within your business. However, sometimes it’s necessary for the sake of your company’s culture, the retention of other professionals, and the reputation of your business.
One of the most significant issues with a problematic stylist is how it affects company culture. Toxic behavior from one individual can spread quickly and create a negative work environment for everyone. This can lead to increased stress levels, decreased productivity, and lower employee morale. Ultimately, this can result in high turnover rates and difficulty attracting new talent.
Another concern is that keeping a problematic stylist can make other professionals leave. Top performers may feel undervalued or unsupported if their complaints about the problematic stylist are not taken seriously. They may also see no future in a company that tolerates negative behavior, leading them to seek out employment elsewhere. Gossip can be detrimental to a company as well.
Bad habits, from attitude, gossiping, to cleanliness or cutting corners with customer service, can be picked up by other staff members. It becomes hard to discipline these behaviors when more then one staff member is doing them.
Lastly, retaining a problematic stylist can also affect how clients view your business. If customers witness negative behavior from a stylist, they may assume it reflects poorly on the entire salon. This can lead to negative reviews, decreased customer loyalty, and ultimately, a loss of revenue.
It’s never an easy decision to fire someone, but sometimes it’s necessary for the good of your business. Address the situation directly with the problematic stylist and offer support to help them improve their behavior. Having monthly or even weekly check ins, or meetings, could help with accountability for their behavior. If all else fails, it may be time to let them go and prioritize the well-being and success of your company.